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| Topic |
Details |
| Topic 1 |
- Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
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| Topic 2 |
- Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
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| Topic 3 |
- Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
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| Topic 4 |
- Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q17-Q22):
NEW QUESTION # 17
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?
- A. Customer satisfaction surveys
- B. Rate change notifications
- C. Electronic funds transfers
- D. Payment reminders
Answer: C
NEW QUESTION # 18
An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?
- A. Adding fields in CPQ configuration
- B. Adding fields in Checkout method
- C. Using Field Mapper
- D. Creating Apex trigger
Answer: C
Explanation:
Salesforce Energy and Utilities Cloud enables consultants to map fields from quotes to orders without custom code by using the Field Mapper tool. This feature is designed to streamline the conversion process, ensuring that custom fields populated during the quote capture process are automatically populated in the corresponding order records. By utilizing Field Mapper,consultants can configure field mappings directly within the Salesforce UI, eliminating the need for custom Apex code and simplifying the configuration process.References= Field mapping capabilities in Salesforce CPQ (Configure, Price, Quote) and Salesforce Energy and Utilities Cloud are covered in detail in the Salesforce documentation, which includes guidance on using Field Mapper to automate the transfer of information between different objects:https://help.salesforce.com/articleView?id=cpq_field_mapping.htm&type=5
NEW QUESTION # 19
Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers
- A. Consider how the pricing engine notifies you when the custom pricing and forecasting is complete.
- B. Consider which stack the pricing and forecasting engine runs on (such as AWS, Heroku, or OPC).
- C. Consider if the pricing engine operates synchronously or asynchronously.
- D. Consider the algorithms used by the pricing and forecasting system to calculate the price.
Answer: C,D
NEW QUESTION # 20
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?
- A. A consultant shouldcreate new permission sets to grant appropriate access to all required objects.
- B. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
- C. The Customer Acquisition Management application cannot support unauthenticated self serve portal users
- D. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
Answer: D
NEW QUESTION # 21
What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?
- A. The solution is ready to be used without any post-installation steps.
- B. The Energy and Utilities Cloud online documentation outlines a series of Apex queries to run that will automate the post-installation steps.
- C. The Vilocity Installation Assistant guides users thraugh all the steps required to complete installation.
- D. Salesforce support will perform all steps required when the Energy and Utilities Cloud package is installed or upgraded.
Answer: C
NEW QUESTION # 22
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