Sample Salesforce ADX261 Exam | ADX261 Valid Learning Materials

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The Salesforce ADX261 Exam covers Service Cloud basic knowledge, management of service entitlements, case escalation and resolution, Lightning Knowledge, Communities, Live Agent, Omni-Channel Routing, service console customization, Salesforce Knowledge, Case Origination, and Problem Management. Candidates should have a solid understanding of these core topics to pass the certification exam.

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Salesforce ADX261 exam consists of 60 multiple-choice questions that you must answer in 105 minutes. The passing score for ADX261 exam is 68%, and it is available in the English language. You can take ADX261 Exam either in-person or remotely from your home or office. Salesforce recommends taking the Service Cloud Administration course before attempting the exam.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q68-Q73):

NEW QUESTION # 68
Cloud Kicks is planning to use Case Teams to help swarm on difficult issues. Support agents can use predefined Case Teams to add specialists on a Case. Specialists need to be able to view Cases and add related records to the Case.
What is the recommended level of Case Access for the Case Team Rote?

A. Read Only
B. Visible in Portal
C. Private
D. Read/Write

Answer: D

Explanation:
Read/Write is the recommended level of Case Access for the Case Team Role. Case Access is a setting that determines what level of access users have to cases that they are added to as case team members. Read/Write access allows users to view and edit cases and related records, such as activities or attachments. Read/Write access can help specialists collaborate on cases and provide solutions. Verified Reference: : https://help.salesforce.com/s/articleView?id=sf.case_teams_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.case_teams_access_levels.htm&type=5

NEW QUESTION # 69
Cloud Kicks customers need a method to create cases without a login. Managers are concerned that public options will increase the number of spam cases created.
What is the recommended option to prevent the creation of spam cases?

A. Web-to-Case with Einstein Case Classification
B. Web-to-Case with reCAPTCHA enabled
C. On-Demand Email-to-Case Threading

Answer: B

Explanation:
To enable case creation without login while preventing spam, using Web-to-Case with reCAPTCHA enabled is recommended. reCAPTCHA provides an additional layer of security by verifying that case submissions are made by humans, effectively reducing the likelihood of spam cases and maintaining the integrity of case data in Salesforce.

NEW QUESTION # 70
Cloud Kicks has implemented a review process for all new knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.
Which step is necessary to make articles visible in all the selected channels?

A. Approve articles from the Knowledge approval page to Publish.
B. Agents must click Publish after the Approval Process.
C. The Approval Process will automatically Publish.
D. Set the final approval action to "Lock the record for editing".

Answer: A

Explanation:
Approving articles from the Knowledge approval page to Publish is a necessary step to make articles visible in all the selected channels after implementing a review process for all new knowledge articles. The Knowledge approval page is a page that shows all the articles that are pending approval or have been approved or rejected. Approving articles from this page will change their status to Published, which means they are visible in all the selected channels, such as internal app, customer community, or public knowledge base. Verified Reference: : https://help.salesforce.com/s/articleView?id=sf.knowledge_approval_page.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.knowledge_article_visibility.htm&type=5

NEW QUESTION # 71
At Universal Containers, support agents need to verify that customers are eligible to receive support when they create the case.
Where can a support agent verify that a customer is allowed to receive support?

A. ADX261 Actions
B. Entitlements
C. Milestones

Answer: B

NEW QUESTION # 72
Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?

A. Schedule a meeting with the UC executives at the start of the project to generate all the requirements.
B. Deliver the entire project simultaneously so as to present UC with a completed solution.
C. Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.
D. set a cutoff date of 1.5 months before user acceptance testing for any change requests.

Answer: C

Explanation:
Generating continuous feedback from the project team, and adjusting the requirements and deliverables accordingly is a key principle of Agile methodology. It allows for iterative and incremental development, which can lead to a successful implementation of Service Cloud. Verified Reference: : https://trailhead.salesforce.com/en/content/learn/modules/agile-basics/agile-basics-principles : https://trailhead.salesforce.com/en/content/learn/modules/agile-basics/agile-basics-methodologies

NEW QUESTION # 73
......

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Sample Salesforce ADX261 Exam | ADX261 Valid Learning Materials

Salesforce ADX261 Valid Learning Materials, New ADX261 Test Dumps

Salesforce Administer and Maintain Service Cloud Sample Questions (Q68-Q73):

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Sample Salesforce ADX261 Exam | ADX261 Valid Learning Materials

Salesforce ADX261 Valid Learning Materials, New ADX261 Test Dumps

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