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Printable ITIL-4-Specialist-High-velocity-IT PDF - ITIL-4-Specialist-High-velocity-IT Latest Exam Pdf
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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q42-Q47):
NEW QUESTION # 42
An organization is aiming to develop a partnership relationship with its service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization.
Which initiative is the BEST way to achieve it?
- A. Create a centralized service management team
- B. Develop interpersonal skills and service empathy in all teams
- C. Automate service-related tasks
- D. Increase the number of service-level reviews with consumers
Answer: B
NEW QUESTION # 43
Which domain involves running experiments to decide how to respond to a situation?
- A. Novel practice
- B. Best practice
- C. Emergent practice
- D. Good practice
Answer: C
NEW QUESTION # 44
A service provider is starting to design a customer journey. The service provider has documented the utility, warranty and experience that the service should deliver.
What else do they need to identify before they start to design the journey?
Answer:
Explanation:
Outcomes that are needed from the service
NEW QUESTION # 45
A service provider has recently started providing services to a new client. Surveys have shown that most of client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.Which is the BEST recommendation to improve the user journey?
Answer:
Explanation:
Improve user training materials and methods as part of the "onboarding" step
NEW QUESTION # 46
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?
- A. Engage and Deliver
- B. Explore and Improve
- C. Onboard and Co-create
- D. Design and Transition
Answer: C
NEW QUESTION # 47
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